SMS AI Agent Features
Answer questions
Respond instantly
Qualify leads
Schedule appointments
Send reminders
24/7 conversation
How Does an SMS AI Agent Work?
1. A Customer Sends a Text Message
A customer texts your business with a question, request, or inquiry.
- "Do you have availability tomorrow?"
- "Can I get pricing information?"
- "I’d like to book an appointment."
2. The AI Understands the Message
Televanta’s AI analyzes the message, understands the intent, and identifies the best response. The AI can recognize: customer questions, booking requests, sales inquiries, support issues, urgent conversations, follow-up opportunities.
3. The AI Responds Automatically
The SMS AI agent generates a natural, human-like reply in seconds. Responses can be customized to match your company tone and workflows.
EXAMPLE REPLY:
'Yes, we have availability tomorrow at 2 PM or 4 PM. Which works better for you?'
4. Conversations Continue Automatically
The AI keeps the conversation moving by asking follow-up questions, collecting customer information, confirming appointments, sending reminders, and routing complex cases to your team.
5. Your Team Stays in Control
Businesses can choose when AI responds automatically and when human approval is required. Televanta helps teams automate repetitive communication while maintaining full visibility and control over customer conversations.
Our Clients
Why companies like Televanta?
"No more unanswered calls and emails"
Sam Whol
CTO at ZoZ AI"A simple, effective dashboard that allows me to see all calls with AI Agent in one place"
Rita Brown
VP Marketing at Bowl
"Televanta is the employee you can never hire"
Dennis Truman
Marketing and sales director at Truth.co