Created for the full hotel guest journey
Televanta’s AI agents handle every routine guest interaction from check-in to check-out.
Room reservations
Take new bookings, manage changes, and handle cancellations, day or night, without putting guests on hold.
Housekeeping requests
Guests request towels, room service, or maintenance through a natural voice conversation, routed to your team automatically.
Guest FAQs
Check-in times, amenities, parking, local recommendations — answered instantly, in the guest's own language.
Manage every moment of the guest journey
Intelligent call routing Direct urgent requests to the right staff member instantly while AI handles all routine guest inquiries without involvement from the front desk.
Billing and payments Answer balance inquiries, process deposits, and resolve billing questions through a natural, secure voice conversation.
Never Miss a Reservation. Never Lose a Guest.
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Answer every reservation call, 24/7. Guests book, modify, or cancel at any hour without waiting on hold or navigating a phone menu. Your front desk never misses a booking again — not during busy periods, not overnight, not ever.
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Turn every call into a revenue opportunity. The agent asks the right questions, suggests available room types, and guides guests naturally toward a booking — just like your best reservations team would.
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Keep guests informed automatically. Confirmation messages, pre-arrival details, and check-in reminders go out via SMS without your team lifting a finger.
Built for hotels that take guest privacy seriously.
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Data isolation
Every client runs in a fully isolated environment. No data bleeds between accounts, ever.
2
Full audit trail
Every call is logged with transcript, timestamp, and outcome — ready for compliance review at any time.
3
No data training
Guest data is never used to train AI models.
FAQ
Can Televanta handle room reservations end to end?
Yes. Televanta's AI agent guides callers through the full booking process, checking availability, capturing guest details, handling multiple room types, and confirming the reservation, all through a natural voice conversation and without any staff involvement.
Does Televanta work across multiple hotel properties?
Absolutely. You can deploy and manage AI agents across multiple locations from a single platform. Each property gets its own configured agent with site-specific information, and changes can be pushed across all locations simultaneously.
What languages does Televanta support for hotel guests?
Televanta supports 10+ languages natively, including English, Croatian, German, and Spanish, with more being added. International guests are greeted and served in their own language from the first ring, with no transfers and no delays.
How quickly can we go live?
A new agent can be added to the Televanta platform in as little as one minute. Most hotel clients are fully configured and live within days, not months, and no complex tech stack changes are required to get started.