Intelligent AI Solutions for Telecom Operators
Elevate your customer service with AI agents designed to navigate the complexities of telecom support.
Billing and account queries
Check data usage, query invoices, and manage contracts, answered instantly, without agent involvement.
Technical troubleshooting
Let customers explain their issue in their own words and guide them through step-by-step resolution automatically.
Appointment scheduling
Book engineer visits, adjust installation appointments, and send real-time updates without a customer ever waiting on hold.
Intelligent call routing
No phone trees. Customers reach the right department on the first try, every time.
Built for every customer interaction in telecom
Identity verification: Authenticate callers naturally and securely through conversational AI, replacing slow and frustrating IVR menus.
Plan and pricing information: Answer questions about upgrades, roaming charges, and pricing plans and trigger upsell conversations based on customer context.
Resolve More Calls. Free Your Support Team.
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Answer every inbound call, 24/7. Customers get instant responses to billing questions, outage reports, and account changes at any hour without waiting in a queue or navigating a phone tree.
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Guide customers through troubleshooting step by step. The AI agent asks the right questions, works through the issue conversationally, and resolves it without escalation — only passing to a human when genuinely needed.
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Send proactive notifications automatically. Outage alerts, maintenance windows, and billing reminders go out via SMS and voice without your team lifting a finger.
Built for regulated telecoms environments.
1
Data isolation
Every client runs in a fully isolated environment. No data bleeds between accounts, ever.
2
Full audit trail
Every call is logged with transcript, timestamp, and outcome — ready for compliance review at any time.
3
No data training
Guest data is never used to train AI models.
FAQ
How can Televanta be used in the telecom industry?
Televanta handles billing inquiries, account management, technical troubleshooting, appointment scheduling for engineer visits, and call routing — all through natural voice conversation, without requiring customers to navigate phone menus or wait for an available agent.
Does Televanta integrate with existing telecom support systems?
Yes. Televanta is designed to work alongside your existing technology stack. It connects with CRM platforms, billing systems, and support tools so customer data is always accurate and every interaction is logged in the right place.
Can Televanta help manage high call volumes during outages?
Absolutely. During peak demand or major outages, Televanta handles unlimited concurrent calls without any additional staffing. Customers receive instant updates, and urgent cases are escalated to your team with full context already captured.
What languages does Televanta support for telecom customers?
Televanta supports 10+ languages natively, including English, Croatian, German, and Spanish, with more being added. Every customer is served in their preferred language from the first ring, with no transfers and no delays.