Appointment booking
Schedule, reschedule, and cancel appointments for new and returning patients, even out of hours.
Patient FAQs
Opening hours, services, referrals, insurance questions — answered instantly, without staff involvement.
Built for the full patient journey
Televanta’s AI agents handle every routine patient interaction from first call to follow-up, ensuring no patient is left waiting.
Intelligent call routing
Instantly direct urgent clinical calls to the right provider while AI handles all routine administrative requests.
Billing and payments
Process co-pays, answer balance inquiries, and resolve billing questions safely through HIPAA-compliant voice interfaces.
Manage Appointments and Eliminate No-shows.
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Answer every scheduling call, 24/7. Patients book, reschedule, or cancel at any hour without waiting on hold or leaving a voicemail. Your front desk never misses a booking again.
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Send reminders that actually get through. Automated voice calls and SMS messages go out before every appointment, confirming details and offering instant rescheduling if a patient can't make it.
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Data isolation
Every client runs in a fully isolated environment. No data bleeds between accounts, ever.
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Full audit trail
Every call is logged with transcript, timestamp, and outcome — ready for compliance review at any time.
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No data training
Your patient data is never used to train AI models. Zero retention agreements are in place with all LLM partners.
Built for regulated healthcare
Patient data is handled with the same care your team applies to every clinical interaction.
FAQ
Can Televanta reduce patient no-shows?
Yes. Televanta calls patients ahead of appointments, confirms details, and offers easy rescheduling on the spot. Practices using automated reminder and confirmation calls typically see no-show rates drop significantly, freeing up schedule slots and reducing staff time spent on manual outreach.
Is patient data safe on Televanta?
Every customer on Televanta operates in a fully isolated environment. Call logs, agent configurations, and patient data are kept completely separate. All data is encrypted in transit and at rest, and our LLM partners operate under zero data retention agreements.
What languages does Televanta support?
Televanta supports 10+ languages natively, including Croatian, Spanish, English, and German, with more being added. Agents speak with patients in their preferred language from the first ring — no transfers, no delays.
How quickly can we go live?
A new agent can be added to the Televanta platform in as little as one minute. Most healthcare clients are live with a fully configured agent within days, not months.