Appointment and job booking
Answer every call immediately and schedule, reschedule, confirm, or cancel service callouts without putting a single customer on hold.
Intelligent AI Solutions for Customer Service
Elevate your customer service with AI agents designed to navigate the complexities of telecom support.
Billing and payments
Collect payment information, process outstanding balances, and answer billing queries through a natural voice conversation, without staff involvement.
Customer FAQs
Service availability, pricing, operating hours, and account questions answered instantly so your team can focus on customers who need personal attention.
Intelligent call routing
Understand customer intent from the first sentence and route calls to the right agent at the right time, every time.
Built for every customer interaction
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Answer every call and never miss a job: Automate your most common customer FAQs and free up your team to spend more time with customers who need extra support. Televanta ensures no call goes unanswered so your business never loses a new customer or an urgent job. Schedule and reschedule callouts effortlessly and capture every revenue opportunity without lifting a finger.
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Handle unexpected call volumes with confidence: Scale your service up and down to meet demand without taking on additional staff during peak periods. Free your team to focus on upselling and delivering personalised service on high value calls, even during your busiest times. Keep every customer interaction consistent, professional, and on brand regardless of how many calls come in.
Never Miss a Call. Never Lose a Customer.
Every unanswered call is a job you didn't book and a customer you may never win back. Televanta's AI agents answer every call, every time, so your business captures every opportunity even when your team is busy or the office is closed.
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Answer every inbound call instantly, 24/7. Customers reach a real, helpful voice the moment they call without navigating phone menus or waiting on hold. Your business never misses a booking again, not during peak times, not after hours, not ever.
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Built to improve customer experience
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Data isolation
Every client runs in a fully isolated environment. No data bleeds between accounts, ever.
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Full audit trail
Every call is logged with transcript, timestamp, and outcome — ready for compliance review at any time.
3
No data training
Guest data is never used to train AI models.
FAQ
What can Televanta automate for consumer service businesses?
Televanta handles routine inbound enquiries, job scheduling, payment collection, customer FAQs, and call routing all through natural voice conversation. This frees your team from repetitive tasks and ensures every customer gets an instant, helpful response regardless of when they call.
Can Televanta handle multilingual customers?
Yes. Televanta supports 10+ languages natively so every customer is served in their preferred language from the first ring with no transfers and no delays. This makes it ideal for businesses serving diverse or international customer bases.
How does Televanta manage high call volumes during peak periods?
Televanta handles unlimited concurrent calls without any additional staffing costs. During your busiest periods, every call is answered immediately and customers are served with the same consistent, professional experience regardless of how many calls come in at once.
How quickly can a consumer service business go live?
A new agent can be configured and added to the Televanta platform in as little as one minute. Most businesses are fully live within days with no complex integrations or changes to their existing technology required to get started.