Intelligent AI Solutions for Telecom Operators
Elevate your customer service with AI agents designed to navigate the complexities of telecom support.
Billing and account queries
Check data usage, query invoices, and manage contracts, answered instantly, without agent involvement.
Technical troubleshooting
Let customers explain their issue in their own words and guide them through step-by-step resolution automatically.
Appointment scheduling
Book engineer visits, adjust installation appointments, and send real-time updates without a customer ever waiting on hold.
Intelligent call routing
No phone trees. Customers reach the right department on the first try, every time.
Built for the full policyholder journey
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Free your team for the cases that need them most: Handle volatile call volumes 24/7 without outsourced support, overtime costs, or additional headcount. Authenticate callers securely through natural conversation, with policy numbers, names, and addresses confirmed in seconds.
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Turn every call into business intelligence: Identify upsell opportunities and trigger targeted campaigns based on customer behaviour during calls. Understand when call volumes peak and why, so you can staff and scale more efficiently. Full transcripts and outcomes are logged after every call and ready for compliance review at any time.
Automate Renewals and Eliminate Lapse Risk
Policy lapses cost insurers revenue and policyholders their coverage. Televanta's AI agents proactively reach out before renewal dates, confirm details, and secure the renewal without your team lifting a finger.
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Call every policyholder before their renewal date automatically, confirm coverage preferences, and process renewals through a natural voice conversation.
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Send proactive SMS reminders for upcoming renewals, payment due dates, and expiring documents so no policyholder is caught off guard.
Re-engage lapsed policyholders with personalised outreach campaigns that bring them back without expensive broker fees.
Built for regulated telecoms environments.
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Data isolation
Every client runs in a fully isolated environment. No data bleeds between accounts, ever.
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Full audit trail
Every call is logged with transcript, timestamp, and outcome — ready for compliance review at any time.
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No data training
Guest data is never used to train AI models.
FAQ
Can Televanta handle insurance claims end to end?
Yes. Televanta's AI agent guides policyholders through the full claims process, collecting all required information, opening the claim, and providing status updates all through natural voice conversation and without any agent involvement for routine submissions.
How does Televanta handle sensitive or distressed callers?
Televanta's agents are built to recognise the emotional context of a call and adjust tone accordingly. For distressed or complex cases, the agent transfers the caller to a human with full context already captured so the policyholder never has to repeat themselves.
Is policyholder data safe on Televanta?
Every client runs in a fully isolated environment. Call logs, agent configurations, and policyholder data are kept completely separate. All data is encrypted in transit and at rest, and LLM partners operate under zero data retention agreements.
How quickly can an insurance company go live?
A new agent can be configured and added to the Televanta platform in as little as one minute. Most insurance clients are fully live within days, not months, with no complex integration or tech stack changes required to get started.