AI agents built for customer service.
From booking jobs to handling payments, Televanta's AI agents manage the calls your team can't keep up with. Handle high volumes of customer service requests automatically and deliver the care and consistency of a real person, every time.
Intelligent AI solutions for customer service.
Appointment booking
Answer every call immediately and schedule, reschedule, confirm, or cancel service callouts without putting a single customer on hold.
Customer FAQs
Service availability, pricing, operating hours, and account questions answered instantly so your team can focus on customers who need personal attention.
Billing and payments
Collect payment information, process outstanding balances, and answer billing queries through a natural voice conversation, without staff involvement.
Intelligent call routing
Understand customer intent from the first sentence and route calls to the right agent at the right time, every time.
KB-grounded answers
Replies are grounded in your help center, policy docs, and product pages.
Cross-channel memory
Calls remember chats. Chats remember emails. No customer ever has to repeat themselves.
Multilingual
Native-quality voices for every market you serve.
PII redaction
Sensitive data masked in transcripts and logs by default.
Zendesk, Intercom, Freshdesk
Two-way sync with your helpdesk, plus REST and webhooks.
24/7 coverage
Cover nights, weekends, and holidays without expanding headcount.
Conversations Televanta handles every day.
Order status
Caller wants tracking. The agent verifies, pulls the latest status, texts the link, and closes the call.
Refund or return
Per-policy refunds processed in-call with confirmation. Complex cases routed with reason and history.
Password reset
Identity verification, secure reset link via text, done in under 90 seconds.
Tier-2 handoff
Anything outside policy is queued with full context to a human agent.
Questions, answered.
Everything you need to know before going live with Televanta.
Yes. Policies are ingested as rules. The agent never invents exceptions and routes edge cases to humans.
Your business, always on.
Go live in days, not months. Book a 20-minute demo and see Televanta answer your calls in your voice, your language, your workflow.