Chatbots That Convert, Not Just Reply
Automate customer conversations: deploy a production-ready AI chatbot that handles every conversation with native fluency in 30+ languages.
See the AI chatbot platform in action
Upload your internal documentation once and every agent answers from it first no engineers, no retraining, no hallucinated answers.
Every chat metric that matters in one view
- Containment rate
See exactly what percent of chats the AI resolves end-to-end without a human.
- Volume & CSAT
Track chats today, this week, and this month alongside rolling customer satisfaction.
- Agent performance
Compare every agent side-by-side by chats handled, avg duration, and CSAT.
- Trend at a glance
A 7-day volume line makes spikes and drops obvious the moment you open the app.
How Televanta Chat Works?
From the moment a visitor opens chat to the moment the thread closes, here is what happens behind the scenes in our AI-powered flow.
Visitor arrives
A visitor lands on your site. Televanta loads the agent assigned to that page with its persona, knowledge base, and language.
Customized greeting
The agent opens with your configured greeting, fully customizable per page or campaign. Example: 'Hi, I'm Anna, your AI assistant. How can I help?'
Intent detected
Every message is parsed in real time. The model uses the full conversation history and your knowledge base to understand intent and context.
AI generation
The LLM generates a response grounded in your system prompt, policies, and connected data, never inventing answers outside its scope.
Action or answer
The agent answers, books a meeting, qualifies the lead, or triggers an integration through your CRM, calendar, or helpdesk.
Logging & data
Post-chat, every thread is summarized with intent, sentiment, outcome, and a transcript. All visible in the operator portal.
Built for every chat scenario
One agent for every conversation your business needs, from front-line support to proactive engagement on your pricing page.
Customer support
Resolve FAQs, order issues, and account queries instantly without queueing or bouncing between departments.
Appointment booking
Let visitors book, reschedule, and cancel in natural conversation, synced to your calendar and confirmations.
Lead qualification
Engage visitors 24/7, ask discovery questions, and route high-intent leads to your sales team automatically.
Billing & payments
Handle balance inquiries, payment processing, and invoice questions with PCI-compliant conversation flows.
Guest services
From check-in questions to room service, give guests an always-available concierge in the chat window.
Proactive engagement
Trigger contextual prompts based on visitor behavior, exit intent, or pricing visits to start the right conversation.
Chat AI built to actually convert
Custom greeting
Set the opening line per page so every visitor lands in the right conversation.
System prompt control
Define role, scope, and rules. Specify what the agent must never do or say.
Open knowledge base
Connects to your site, docs, and FAQs and answers without manual uploads.
Tone & voice tuning
Formal, casual, technical, or sales-focused. Speak in your brand's voice.
Natural understanding
Handles intent, context, sentiment, corrections, and topic shifts naturally.
Deep integrations
CRM, scheduler, payments, helpdesk. Takes action, not just gives answers.
Sub-second responses
Average reply under 1.5 seconds. Visitors never wait for the AI to think.
One-tap voice escalation
Visitors can switch to an AI call agent directly from the chat. No queue.
Questions, answered.
Everything you need to know before going live with Televanta.
An AI chatbot agent is an intelligent, automated assistant that engages website visitors in real-time text conversations. Unlike rule-based chatbots, it understands natural language, adapts to any conversation flow, and delivers accurate responses around the clock without human involvement.
Turn chat into closed business.
Go live in days, not months. Book a 20-minute demo and see Televanta answer your calls in your voice, your language, your workflow.