AI agents built for telecom.
From billing queries to technical troubleshooting, Televanta's AI agents handle the calls your support team can't keep up with. Resolve customer interactions automatically and deliver a consistent, frictionless experience every time.
Intelligent AI solutions for telecom operators.
Billing and account queries
Check data usage, query invoices, and manage contracts, answered instantly without agent involvement.
Technical troubleshooting
Let customers explain their issue in their own words and guide them through step-by-step resolution automatically.
Plan changes and upgrades
Verify the customer, present options, and complete the upgrade in-call.
Outage updates
Detect outage-related calls and deliver real-time status with no queue.
Intelligent call routing
No phone trees. Customers reach the right department on the first try, every time, via natural conversation.
Multilingual
Serve every market natively, with locale-aware tone and phrasing.
Carrier-grade security
SOC 2, GDPR, PCI-DSS, with full audit trails on every action.
BSS/OSS ready
Integrates with Amdocs, NetCracker, custom CRMs, and ticketing platforms.
Conversations Televanta handles every day.
Identity verification
Authenticate callers naturally and securely through conversational AI, replacing slow and frustrating IVR menus.
Plan and pricing information
Answer questions about upgrades, roaming charges, and pricing plans, and trigger upsell conversations based on customer context.
Billing dispute
Customer questions a charge. The agent explains, issues credit per policy, or escalates with full context.
Outage update
Spike in calls during an outage. Televanta absorbs the load with live status, ETAs, and follow-up notifications.
Questions, answered.
Everything you need to know before going live with Televanta.
Yes. We connect to Amdocs, NetCracker, custom BSS/OSS, and ticketing systems via API.
Your business, always on.
Go live in days, not months. Book a 20-minute demo and see Televanta answer your calls in your voice, your language, your workflow.