Greeting message
The first thing your visitor sees. Write a custom opening line that sets the tone. Friendly, professional, or specific to a page. The agent introduces itself and invites the conversation on your terms.
Example
"Hii, my name is Anna AI Assistant, how can I help you today?"
Open-source knowledge base
The agent draws answers from publicly available and open-source content such as: website, documentation, FAQs. It can respond accurately to topic-specific questions without you needing to upload every document manually.
Powered By
Open web data. Your linked URLs. Uploaded docs & FAQs
You set it up once. It handles every conversation.
Behind every smart chat interaction is a configuration you control — a greeting, a prompt, a knowledge source, and a voice that sounds like your brand.
System prompt
This is the agent's instruction set. What it knows, what it should do, and what it must never say. Define its role, scope, escalation rules, and how it should handle edge cases. It stays in focus, every time.
Example
"You are a support agent for Acme Inc. Only answer questions about our products. If asked about pricing, direct users to the pricing page."
Tone & voice customisation
Adjust how the agent speaks to match your brand personality. Formal or casual. Concise or detailed. Warm or neutral. The same AI brain, speaking in your company's voice. Consistently, across every chat.
Options
Formal. Friendly. Concise. Empathetic. Technical. Sales-focused
Built for conversations that actually convert
Every feature is engineered to handle the complexity of real customer interactions, not just scripted FAQs.
💬 Natural language understanding
Understands intent, context, and sentiment. Not just keywords. Handles corrections and topic shifts naturally.
🔗 Deep system integrations
Connects to your CRM, scheduling software, payment processor, and helpdesk out of the box. It takes action, not just gives answers.
⚡ Sub-second response time
Average reply in under 1.5 seconds. Customers never feel like they are waiting for an AI to think.
📞 One-tap voice escalation
Customers who prefer to speak can call an AI call agent directly from the chat window. No hold music, no queue, no separate number to dial.
One agent. Every conversation your business needs.
Atención al cliente
Support teams
Resolve FAQs, order issues, and account queries instantly without putting customers in a queue or bouncing them between departments.
Programación de citas
Healthcare · Services
Let customers book, reschedule, and cancel in natural conversation synced directly with your calendar and confirmation systems.
Calificación de clientes potenciales
Sales teams
Engage website visitors 24/7, ask the right discovery questions, and route high-intent leads to your sales team automatically.
Billing & Payments
Finance · Telecom
Handle balance inquiries, payment processing, and invoice questions securely with full PCI-compliant conversation flows.
Guest Services
Hospitality
From check-in questions to room service requests, give hotel and hospitality guests an always-available concierge experience.
Proactive Engagement
Growth · Marketing
Trigger contextual chat prompts based on visitor behavior, time on page, exit intent, or pricing page visits — to start conversations at exactly the right moment.
Preguntas frecuentes
What is an AI chatbot agent?
An AI chatbot agent is an intelligent, automated assistant that engages website visitors and customers in real-time text conversations — answering questions, capturing leads, and resolving queries instantly without human involvement. Unlike basic rule-based chatbots, an AI chatbot agent understands natural language, adapts to different conversation flows, and delivers accurate responses around the clock.
How does Televanta's AI chatbot agent work?
Televanta's AI chatbot agent is deployed directly on your website or platform and engages visitors the moment they land. It understands intent, responds conversationally, qualifies leads, answers product or service questions, and escalates to a human agent when needed — all while logging every interaction to your operator dashboard for review and optimization.
What can an AI chatbot agent be used for?
AI chatbot agents are used across industries for customer support, lead generation, appointment booking, order tracking, onboarding, and FAQ automation. Televanta's chatbot agent handles these use cases from a single platform — reducing response times, cutting support costs, and ensuring no visitor leaves without getting a response.
Is Televanta's AI chatbot agent available 24/7?
Yes. Televanta's AI chatbot agent operates around the clock — responding to every visitor instantly, whether it's peak business hours or 3am on a Sunday. There are no staffing gaps, no missed chats, and no wait times, giving every customer the same fast, consistent experience regardless of when they reach out.