AVIATION / PASSENGER COMMUNICATION
AI Agents Built for Airlines
When a flight changes, passengers need an answer now. Televanta helps airlines answer calls around the clock, explain what happens next, and keep the conversation going on WhatsApp and web chat.
The first call should move a journey forward.
A passenger shouldn't have to navigate a phone tree to find out whether they can still make a connection. Give your contact center a voice agent that listens, checks the right information, and knows when to bring in a person.
Flight changes & disruption
Explain delays, cancellations, and connection options using the flight and booking information your airline makes available.
Rebooking requests
Collect the itinerary and preference, surface available options when connected to reservation systems, and escalate changes that need an agent.
Before & after the flight
Answer baggage, check-in, travel document, and lost-item questions against approved airline guidance.
Human handoff with context
Route sensitive or complex cases to the right team with a concise conversation summary, so passengers don't have to start over.
From ‘my flight was cancelled’ to a clear next step.
A sample passenger conversation showing how voice can handle the first response while your team keeps control of exceptions.
My flight has been cancelled. I have a connection tomorrow morning.
I'm sorry your plans have changed. I can check your booking and the latest flight options. Could you share your booking reference?
It's XY482Q. I'd prefer to travel tonight if possible.
Thank you. I'll check the available options and pass your preference to the rebooking team if an agent needs to complete the change.
Illustrative conversation. Live booking actions depend on the airline's connected systems and approved workflows.
One answer, wherever the passenger asks.
Start with a call, continue in a message, or help someone on your website. Keep answers aligned with your airline's policies and connected information.
AI Voice Agent
Your front line for inbound calls, especially when schedules change and call volumes rise. Answer routine questions, gather booking context, and hand off exceptions.
Explore voiceWhatsApp Bot
Let passengers ask about flights, baggage, or next steps in a familiar messaging channel, with a route to your team when needed.
Explore WhatsAppWeb Chatbot
Give visitors immediate help with check-in, policies, and travel questions while they're already on your site.
Explore web chatBuilt around the operation, not a generic script.
Airline passenger support is the priority. The same approach can be configured for other aviation teams and their own approved workflows.
Commercial airlines
Flight status, disruption support, rebooking intake, baggage, check-in, loyalty, and special assistance requests.
Airports & terminals
Passenger information, gate directions, accessibility, lounges, lost and found, and terminal navigation.
FBOs & private aviation
Charter inquiries, handling requests, crew transport, catering, and hangar coordination.
MRO facilities
Parts inquiries, AOG intake, work order routing, and maintenance scheduling questions.
Charter & business jets
Qualify trip requests, capture itinerary changes, and log passenger preferences for follow-up.
Answers grounded in your airline's information.
Configure Televanta around approved policies and connect the systems your team already uses. Flight status and reservation details can inform the answer when those sources are integrated; rules and handoffs stay under your control.
Flight & schedule information
Reservations & booking records
Baggage & service policies
Contact center handoff
FAQ
Everything you need to know before going live with Televanta.
Yes. It can answer common disruption questions and collect rebooking details. If your flight and reservation systems are connected, it can use current information to guide the passenger and route requests that require an airline agent.
Your business, always on.
Go live in days, not months. Book a 20-minute demo and see Televanta answer your calls in your voice, your language, your workflow.