AI agents built for customer service.
From booking jobs to handling payments, Televanta's AI agents manage the calls your team can't keep up with. Handle high volumes of customer service requests automatically and deliver the care and consistency of a real person, every time.
See the AI customer service platform in action
A tour of the dashboard, agent editor, call logs, and usage screens your support team lives in every day.
Every customer call, tracked in one place
- Calls today and weekly volume
Watch inbound support calls hour by hour and catch launch or promo spikes early.
- Containment rate
See what share of tickets the AI resolves without pulling a live agent in.
- Average handle time
Per call average across every agent to benchmark efficiency over time.
- Agent performance leaderboard
Compare each AI agent by calls handled, average duration, and CSAT.
Intelligent AI solutions for customer service.
Appointment booking
Answer every call immediately and schedule, reschedule, confirm, or cancel service callouts without putting a single customer on hold.
Customer FAQs
Service availability, pricing, operating hours, and account questions answered instantly so your team can focus on customers who need personal attention.
Billing and payments
Collect payment information, process outstanding balances, and answer billing queries through a natural voice conversation, without staff involvement.
Intelligent call routing
Understand customer intent from the first sentence and route calls to the right agent at the right time, every time.
KB-grounded answers
Replies are grounded in your help center, policy docs, and product pages.
Cross-channel memory
Calls remember chats. Chats remember emails. No customer ever has to repeat themselves.
Multilingual
Native-quality voices for every market you serve.
PII redaction
Sensitive data masked in transcripts and logs by default.
Helpdesk integrations
Two-way sync with your helpdesk, plus REST and webhooks.
24/7 coverage
Cover nights, weekends, and holidays without expanding headcount.
Connects to the tools your support team already runs.
Televanta plugs into your helpdesk, CRM, and order systems so every call is answered against real customer records and live order status. Nothing to migrate, nothing to rebuild.
- Native connectors to leading helpdesk and CRM platforms.
- Model Context Protocol or direct API for whichever stack your team already runs.
- Live order, subscription, and account data on every call, never a stale snapshot.
- Works alongside your knowledge base and payment provider without ripping anything out.
What does a minute on the phone actually cost your support team?
Compare the cost of an AI service agent against the cost of live agent time for the same call volume. Adjust the two numbers that matter most for your operation.
- Answered instantly, 24/7. No queues, no missed calls, no overnight coverage gaps.
- Pay only for time actually spent on the phone, per minute, with no seat licenses.
- Absorbs promo, launch, and holiday spikes without adding temporary agents.
- Frees your senior agents to focus on the tier two cases that need them.
One platform, three agents.
AI Call Agent
Human-like voice agents that answer, qualify, and resolve inbound and outbound calls 24/7.
Learn moreAI Chatbot Agent
Knowledge-grounded chat that resolves customer questions instantly across web and messaging.
Learn moreAI Email Agent
Reads, drafts, and replies to email autonomously while your team approves edge cases.
Learn moreQuestions, answered.
Everything you need to know before going live with Televanta.
It's software that answers support calls, understands what a customer needs, and resolves common issues without a live agent.
Your business, always on.
Go live in days, not months. Book a 20-minute demo and see Televanta answer your calls in your voice, your language, your workflow.