An AI Agent That Texts Like It Knows Your Business
Answer every inbound WhatsApp message and run outbound campaigns with template or regular messages, grounded first in your own documents, with open knowledge as a fallback.
- Patient
- Sara Mitchell
- Provider
- Dr. Evans
- Date
- Jun 15, 9:00 AM
Every conversation starts one of two ways
A customer messages you first, or you reach out first. Televanta handles both, in the same thread, with the same knowledge behind every reply.
The AI handles it, start to finish
When a customer writes in first, Aria reads the message, answers using what you've taught it, and keeps the conversation going until it's resolved. The moment something needs a person's judgment, Aria hands off with the full transcript attached.
- ✓Answers FAQs, tracks orders, books appointments on its own
- ✓Recognizes when a request needs a human and hands off
- ✓Full conversation history goes with the handoff, nothing lost
Start the conversation two ways
Load your audience by connecting any CRM, database, or spreadsheet, and Televanta pulls the full name, phone number, and any other detail it needs. Then reach out with a regular message inside an open 24-hour window, or a pre-approved template to start a fresh conversation any time.
Free-form text sent inside an already-open 24-hour conversation window.
Pre-approved format that can open a brand-new conversation, any time.
Your documents come first, always
Upload policies, price lists, FAQs, and tone and escalation guidelines. Before it answers a single message, Aria searches and reasons over that material first. If the answer isn't there, it looks beyond your documents for the best possible answer instead of leaving the customer stuck.
Documents & guidelines
You upload policies, FAQs, price lists, tone and escalation rules.
RAG retrieval
Aria searches that material for what's relevant to the message.
Reasoning
It reasons over what it found in your documents before anything else.
Best possible reply
The reply comes from your content whenever it's there to use.
No answer in your documents? Aria keeps going and looks beyond them for the best possible reply, but whatever your documents say always takes priority.
Upload once, apply everywhere
Every inbound and outbound conversation pulls from the same knowledge base, so answers stay consistent across every chat.
Behavior, not just answers
Guidelines can define tone, escalation rules, and what Aria should never say, not just facts to recite.
Update anytime
Change a document and every future conversation reflects it immediately, no retraining or redeployment.
See the AI WhatsApp platform in action
Every conversation, template, and outcome, tracked in one operator dashboard.
Messages today & weekly volume
A real-time counter with a 7-day trend line to spot spikes instantly.
AI resolution rate
See what percentage of conversations Aria resolves without a human touch.
Response time & total conversations
Average response time and monthly volume, tracked side by side.
Template leaderboard
Compare every template by sends, reply rate, and conversions.
How a Televanta WhatsApp conversation works
From the moment a message is sent or received to the moment it's resolved, here's what happens behind the scenes.
Message trigger
A customer messages you first, or a campaign goes out to a list. Either way, Aria is loaded with its persona, instructions, language, and knowledge base.
Regular or template
For outbound sends, the right message type is chosen automatically: a regular message inside an open window, or an approved template to start a new one.
Read & understand
Aria reads the incoming reply and pulls the full conversation history, so nothing gets asked twice.
RAG retrieval
Before generating anything, Aria searches your uploaded documents and guidelines first. If the answer is there, that's what it uses.
Open knowledge fallback
If the answer isn't in your documents, Aria searches open source information and the wider internet next, so it can still put together the best possible answer.
Respond & hold the conversation
A natural reply goes out, drawing on your documents first, and the conversation continues turn by turn like a person would run it.
Escalate or log
If the moment calls for a person, Aria hands off with full context. Otherwise, the conversation and its outcome are logged for reporting.
Built for every WhatsApp scenario
One platform for every conversation your business needs, from support to outbound campaigns.
Customer support
Resolve repetitive questions instantly, answered from your own help docs and policies.
Lead qualification
Qualify inbound leads automatically and route the hot ones to your team within seconds.
Appointment booking
Book, confirm, and reschedule through natural conversation, synced to your calendar.
Outbound campaigns
Send template or regular messages at scale, then let Aria hold the conversation that follows.
Conversation logging
Every message logged and summarized for quality review and compliance.
Connect any system
Pull names, phone numbers, and any other detail Aria needs from your CRM, database, or booking system.
WhatsApp AI built for real conversations
RAG-grounded answers
Every reply is checked against your documents first, and only goes further when it has to.
Inbound and outbound
One platform for answering messages and running outreach.
Template & regular messages
Opens new conversations or continues existing ones automatically.
Context-aware replies
Aria carries the full conversation history across every turn.
Operator portal
Live transcripts, summaries, and metrics in one dashboard.
Unlimited conversations
Handle thousands of chats at once without queueing.
Human escalation
A smooth handoff with full transcript context, right when it's needed.
Flexible deployment
Configure a new agent without a long IT project.
FAQ
Everything you need to know before going live with Televanta.
An AI WhatsApp agent is a conversational AI connected to your WhatsApp Business number that reads, understands, and replies to messages on its own, using the documents and guidelines you give it, and hands off to a person when a conversation needs one.
Ready to put WhatsApp on autopilot?
Go live in days, not months. Book a 20-minute demo and see Aria handle a real conversation in your language, your tone, your workflow.